ORDERING INFORMATION
PAYMENT/CREDIT POLICY
PRODUCTION TIME
SHIPPING
Production scheduling begins ONLY after receipt of FINAL
approval of your artwork and credit terms.
• New in-stock short run orders are imprinted in 7 working days
after final artwork approval.
• Exact repeat in-stock short run orders are imprinted in 5
working days.
• Color Magic orders and reorders are available in 7 working
days after final artwork approval.
• Unimprinted orders will try to ship within 24-48 hours.
For orders not required to meet specific dates, ship dates are
approximate and all efforts will be made to maintain these dates.
Due to potential seasonal rush, production schedules may vary.
Merchandise manufactured must be accepted.
For new accounts, a new customer application must accompany
your order. All new customers are pre-paid. Orders will not ship
without credit approval or pre-payment. We accept Visa,
MasterCard and Discover. Deposit may also be required on large
quantity import products, whether or not dates are maintained.
All orders must be received in writing via email or fax. Phone
orders cannot be accepted. For accurate service, please include
the following on your purchase order:
• Item number, style, color, quantity and pricing
• Requested in-hands date (if applicable)
• Imprint color, size and position
• Ship to address and method
Artwork sent must reference your purchase order number. Please
include a hard copy of the art specifying how and where your
design should appear on the bag. Unless otherwise noted the
imprint will be centered within the printable area of the bag.
(Note: Due to bag construction this printable area may not be the
exact center of the bag.)
Email purchase order to: sales@pacificwesternsales.com
Fax purchase order to: (800)-590-8311

Email artwork to: artwork@pacificwesternsales.com
Only unimprinted bags may be returned for credit. Pacific
Western Sales must be notified within 30 days. Please contact us
for a Return Merchandise Authorization number. A 20% restocking
fee applies as well as all original freight and return freight charges.
Claims must be settled within 30 days of invoice date. Once
shipments are picked up, the carrier assumes full responsibility for
delivery of the order. If shipment arrives damaged or delayed, all
claims must be filed with carrier.
F.O.B. POINTS: Brea, CA (Southern California) & Greensboro, NC
METHOD OF SHIPPING: UPS Ground or Common Carrier.
For better service, please specify in-hands date deadline and
requested shipping method on purchase order. As it is common
for Pacific Western Sales to ship early, we reserve the right to
determine the appropriate shipping method to meet your
deadline.
SHIPPING WEIGHT: Weights listed in our catalog are
approximate weight per box. Pacific Western Sales cannot be
responsible for differences in actual freight versus quoted freight
charges.
SPECIAL FREIGHT FEES: Inside delivery, residential, redelivery, COD,
international, Alaska, Hawaii and Puerto Rico incur additional
shipping fees. Pacific Western Sales reserves the right to submit
supplemental invoices after the original invoice has been issued.
Freight and duty must be charged on your freight account.
ACKNOWLEDGEMENTS
Every order is acknowledged in writing. Please review this
acknowledgement carefully and contact us immediately with
discrepancies. If acknowledgement is not received within two
days, please call to verify. Any changes made after order
acknowledgement must be confirmed in writing and may incur
additional charges and/or production time.
CHANGES
CANCELLATIONS
All changes must be in writing via e-mail or fax. Any changes in
shipping must be made 5 days prior to ship date.
ADDITIONAL CHARGES
HALF CASE CHARGE: $35.00 (g).
Only available on non-woven/woven polypropylene and RPET
bags.
LESS THAN MINIMUMS: Only available on non-woven/woven
polypropylene and RPET bags.
Absolute minimum is 50% of first column quantity.
$35.00 (g) less than minimum charge, plus $50.00 (a) plate charge
for 1 color 1 side imprint applies.
SHORT RUN POST PRINT CHANGE CHARGES:
• Foil Change Charge: $20.00 (g)
INK AND FOIL PLATE CHARGES: A one time plate charge per color
per side is required on all new orders or on repeats with art
changes for ink imprinted or foil imprinted products.
Plate charges per color per side are:
• Flexographic Ink Plate: $80.00 (a)
• Foil Hot Stamp Plate: $120.00 (a)
There is no plate charge on exact reorders for ink imprinted or foil
imprinted products within the past 2 years. Plates are stored for a
period of 2 years.
SCREEN CHARGES: For screen printed products 1 color 1 side is
FREE.

Additional colors and/or locations screen charges are:
• Screen: $50.00 (a) per color, per side.
PROOF CHARGES (SHORT RUN):
Digital Proofs/Viewing files: First digital proof/viewing file and 1
revision is free. Each additional viewing file requested will incur a
$30.00(a) charge.
Pre-Production Proofs:
• Hot Stamping: $90.00(a) + applicable plate and art charges.
• Ink Printing: $70.00(a) + applicable plate and art charges.
• Screen: $90.00(a) + applicable art charges. Plate is free.
VIRTUAL SAMPLE CHARGES: All virtual requests are subject to review
when determining applicable charges. Typically, simple
DROP/SPLIT SHIPMENTS: $20.00 (a) per destination on shipments
going to more than one location. Drop shipments may not be
available on all items. Maximum 10 locations. For 10+ locations,
please call for quote.
SPECIAL PACKAGING: $15.00 (a) per box, not available on all items.
UPS SHIPMENTS: $5.00 (g) handling charge per carton if UPS is
requested on large quantity shipment, where otherwise factory
would ship via common carrier on pallets.
Cancellations must be e-mailed or faxed. All cancellations
requested after order acknowledgement will incur minimum
$40.00 (a), plus charges for the work completed at the time of
cancellation, including artwork, set-up, plates, material and labor
costs. Artwork review time incurred on custom products will incur
a graphic charge.

virtuals are free and the turnaround time is 1-2 days. For
complex virtuals the turnaround time is 2-3 days. Cost, if any,
depends on level of complexity of the request. Multiple revision
request for virtuals will incur additional charges determined on a
per job basis. A virtual sample is not equivalent to a proof.
NOTE: Please visit www.pacificwesternsales.com product page
and click on “VIRTUAL SAMPLE” to create and customize your
own virtual sample in minutes, at no charge.
• Plate Change Charge: $20.00 (g)

virtuals are free and the turnaround time is 1-2 days. For
complex virtuals the turnaround time is 2-3 days. Cost, if any,
depends on level of complexity of the request. Multiple revision
request for virtuals will incur additional charges determined on a
per job basis. A virtual sample is not equivalent to a proof.
NOTE: Please visit www.pacificwesternsales.com product page
and click on “VIRTUAL SAMPLE” to create and customize your
own virtual sample in minutes, at no charge.
• Plate Change Charge: $20.00 (g)
commercially acceptable industry standards.
• Artwork position on post-printed bags may
vary from bag to bag due to manual feeding.
• Print quality may not overcome the folds
and creases produced in manufacturing of the bags.
• Products and logos shown in this catalog are intended
ONLY to illustrate the basic products and options, not to
suggest that the imprints are readily available for any
purchase without the permission from the owners of the
trademark, copyright or logo.
• All artwork submitted is assumed to be in full compliance
with the laws governing copyright, trademark, etc.
Purchasers, by placing orders, agree to hold full
responsibility for any damage, costs and/or expenses
resulting from the use of artwork.
• Actual product colors may vary.
DUE TO VOLATILITY OF FUEL/RAW MATERIAL COSTS, PRICES ARE SUBJECT
TO CHANGE WITHOUT NOTICE. PLEASE CHECK OUR WEBSITE FOR
CURRENT PRICING.